App / Casino
At b999d, your information — including wallet activity through Nagad and Rocket, session records and device data — is collected, stored and used only as described in this policy. Access to our platform and the protections under this policy depend on your local law and eligible regions.
When you open an account with b999d, we collect the information you provide during registration — your name, contact details and the payment methods you connect, which may include Nagad or Rocket. We also collect data generated during your sessions: pages visited, games opened (such as Roulette FastLane or Cricket Betsport), device type, IP address and approximate location at the network level. This data helps us operate your account, process wallet transactions and respond to support requests. We do not sell your personal data to third parties for their own marketing purposes. Data shared with payment processors — including Nagad and Rocket — is limited to what those processors require to complete a transaction. Any third-party service linked from our platform operates under its own privacy terms, not ours. Retention periods apply: account data is kept while your account is active and for a period after closure as required by applicable rules. You may request a copy of the data we hold on your account or ask us to correct inaccurate details by contacting our support channel. The availability of these rights may vary depending on your local law and the eligible region through which you access b999d.
Transaction data passed to Nagad is limited to what is needed to process your deposit or withdrawal. Nagad's own privacy terms govern how they handle that data on their side.
When you use Rocket for account funding, only the necessary transaction identifiers are shared. We do not store your Rocket PIN or full account credentials on our systems.
Your login history, session timestamps and game activity logs are stored securely and are accessible to you through your account dashboard after you sign in.
We keep your data while your account remains active. After closure, data is retained only as required by applicable rules, then deleted or anonymised according to our internal schedule.
This policy applies to everything that happens within your b999d account: how you log in, how your wallet records are stored and how your session data is used. It does not extend to third-party services you reach through links on our platform. Understanding the boundary helps you know which organisation to contact when a privacy question arises.
All data generated when you sign in, browse the lobby or open a game such as Holdem Battlefield falls within this policy. We control how that data is stored and who can access it internally.
Deposits and withdrawals through Nagad and Rocket are partly covered here and partly by those processors' own policies. We describe only the data we hold on our side; their handling is governed by their own terms.
Your interaction with game content — session length, titles opened, round history — is logged on our platform and covered by this policy. RTP or outcome data is held by the game studio, not by us.
Links to external sites or services from within the b999d platform are not covered here. Once you leave our platform, the destination site's own privacy policy applies. We cannot control or take responsibility for that content.
Your account gives you several practical routes to manage your personal data. You can review the information we hold by opening your account dashboard after login — your profile, wallet history and session records are all visible there. If any detail is incorrect, such as a contact number or linked payment method, you can update it directly in the account settings section. For records you cannot edit yourself — such as historical transaction logs tied to a Nagad or Rocket payment — you can raise a correction request through our support channel and we will review it. You also have the right to ask what categories of data we hold on your account, why we hold them and how long we keep them. The scope of these rights depends on your local law and eligible region, but our support team will respond to any data question you send us regardless of jurisdiction. We aim to acknowledge data requests within a reasonable period and to resolve them in line with the rules that apply to your region.
Log in and open your account dashboard. Your profile details, wallet activity and session history are displayed there. No separate request is needed to view this standard account data.
Update your name, contact information or linked payment method directly in account settings. For transaction-level corrections involving Nagad or Rocket, submit a request through support.
You may ask us which data categories we hold, the reason we hold them and the retention period. Contact us through the support channel; we will respond according to the rules applicable to your eligible region.
If you believe your data has been handled incorrectly, raise it with our support team. Provide your account identifier and a clear description; we will investigate and respond in writing.
If a question about this policy is not answered on this page, our support team is the right place to start. You can reach us through live chat from within your account, by email or through the help section in the app. When contacting us about a data matter, include your account username and a clear description of your question so we can locate the relevant records and respond accurately.
Open the chat icon from your logged-in account to reach our support team. For privacy questions, describe the specific data record or request you need help with so we can direct your query correctly.
Send a written privacy request to our support email address, which is listed in the help section of your account. Include your username, the data category in question and the action you are requesting.
The help section within the b999d app contains a direct link to submit a support ticket. Use this route to attach screenshots or account references when your privacy question involves a specific transaction or session record.
We apply access controls so that your account data is reachable only by authorised internal staff for the purposes described in this policy. Session tokens are used to keep your login state secure; we do not store full payment credentials for Nagad or Rocket after a transaction is complete. Cookies and similar technologies on the platform help us maintain your session and understand how the lobby is used — you can adjust cookie preferences in your browser settings. Data is not transferred to regions that do not provide an adequate level of protection without appropriate safeguards in place. If our practices change in a way that affects you, we will update this page and note the change date at the top of the policy.
Internal access to your account data is restricted by role. Staff who process support requests see only the records relevant to your query. We review these controls as part of our regular internal process.
We use session cookies to keep you logged in and analytics cookies to understand lobby navigation patterns. You can review and adjust cookie settings in your browser; disabling all cookies may affect how your account session functions.
Nagad and Rocket transaction data is passed to the relevant processor only at the point of transaction. We do not retain full wallet account numbers or authentication details on our systems after a payment is confirmed.
When this policy is updated, the revised version is published on this page with the update date noted at the top. Continuing to use your account after a policy update means you have had the opportunity to review the changes.
These questions cover the situations we hear about most from account holders. If your question is not here, use the support contact paths in the section above.
We collect the details you provide during registration — name, contact information and payment method identifiers such as your Nagad or Rocket account reference. We also collect session data: device type, IP address, pages visited and game activity logged during your sessions.
Only the data needed to complete a transaction is passed to Nagad or Rocket at the point of payment. We do not share your broader account profile with those processors. Their handling of transaction data is governed by their own privacy terms, which you should review separately.
Log in and open your account dashboard. Your profile details, wallet history and session records are displayed there. For records not visible in the dashboard, contact our support team with your account username and a description of the specific data you are looking for.
You can update most profile details directly in account settings. For corrections to transaction records or requests related to data deletion, contact our support team in writing. The scope of deletion rights depends on your local law and the eligible region through which you access the platform.
We use session cookies to maintain your login state and analytics cookies to understand how the lobby is navigated. You can adjust or block cookies in your browser settings. Blocking all cookies may affect your account session behaviour, including how your login state is maintained.
Account data is held while your account is active. After closure, we retain data for the period required by the rules applicable to your eligible region, after which it is deleted or anonymised. You can ask our support team for more detail about the specific retention period that applies to your account.